Changes made in Confused.com

In order to preserve the promise of transparency and open communication, the change log records changes to topics made by both customers and employees. Anyone can dispute a change by clicking the "Dispute" link and entering additional details.


  • May 24, 2017 09:45
    Ann chriss, the poster:
    Removed field tag by Ann chriss
    Reason: removed by the poster
  • May 11, 2017 11:55
    Confused.com Customer Support Dispute this change
  • May 11, 2017 11:55
    Confused.com Customer Support Dispute this change
  • May 11, 2017 11:54
    Confused.com Customer Support Dispute this change
  • May 11, 2017 11:46
    Confused.com Customer Support Dispute this change
  • May 11, 2017 11:39
    Confused.com Customer Support
    Reason: This conversation has now been archived. But if you’d like to leave feedback or ask a question, we’re still happy to help! You’ll just need to create a new conversation.
    Dispute this change
  • May 08, 2017 14:21
    Confused.com Customer Support
    Reason: This conversation has now been archived. But if you’d like to leave feedback or ask a question, we’re still happy to help! You’ll just need to create a new conversation.
    Dispute this change
  • May 08, 2017 14:21
    Confused.com Customer Support
    Reason: This conversation has now been archived. But if you’d like to leave feedback or ask a question, we’re still happy to help! You’ll just need to create a new conversation.
    Dispute this change
  • April 24, 2017 11:48
    wendy qater, the poster:
    Reason: removed by the poster
  • April 24, 2017 11:47
    wendy qater, the poster:
    Reason: removed by the poster
  • April 20, 2017 16:56
    Monica
    Changed title of Wrong name on no claims policy by Monica to Wrong name on insurance policy.
  • April 12, 2017 13:27
    Karen Hope
    Changed reply in topic of I want an insurance policy that will cover my funeral & pay off my mortgage by Karen Hope to Thank you I will call pm when I'm home from work, what time does the office close .
  • March 31, 2017 09:33
    Confused.com Customer Support
    Reason: Duplicate post.
    Dispute this change
  • March 27, 2017 19:38
    Lindsay Ballantyne
    Changed description of Cheats liars robbing by Lindsay Ballantyne to Cheats liars robbing. After only having my insurance for 2 months i have tonight cancelled and told them they will not be getting the cancellation fee. After the 14 day cooling off period they put my insurance premium up by £10 per month because they didnt have proof of my no claims bonus. So i contacted previous insurere who sent it straight away. I uploaded it to one call. Apparently it wasnt on headed paper. Ummm yes it was. They have also charged me £39 admin fee. Really wish i had seen this forum before taking out the policy. When you are setting up your own business you have to count every penny hence why i went with one call but in the long run it would of been cheaper to go with another more well know insurance company. I will stress PLEASE DO NOT USE ONE CALL it will cost you more money in the long run. I will also be writting to the ombudsman about them.. why or why are confused.com not saying no more business from them there are enough complaints on here to substantiate the claims that are being made on here...... feeling so angry that companies like this can do this. It is no wonder there are a lot of people who dont have insurance although i dont condone this sort of behaviour at all. Please please confused.com do something about this company on your website.
  • March 22, 2017 10:38
    Malcolm Morrison, the poster:
    Reason: removed by the poster
  • March 19, 2017 19:28
    Dave
    Changed reply in topic of Clarification of the "declined, cancelled or special terms imposed" question by Dave to Hi, My marks and Spencer car insurance was cancelled as a direct debit didn't go through on the correct date whilst I was away and didn't have a chance to read my mail before it was cancelled, So I decide to get a few quotes and thinking that i had to click on the declined or cancelled policy check box and after seeing how much the prices had risen, i decided to ring my old insurance company and they informed me that having your policy cancelled for non payment is not the same as being cancelled for fraud and that I didn't have to worry about checking the cancelled policy check box on any new quotes, so after reading this reply from a customer support agent it has confused.com'd me a little,<br /><br />Why are you saying different ? Does each insurance company have there own set of rules ?.
  • March 19, 2017 19:21
    Dave
    Changed reply in topic of Clarification of the "declined, cancelled or special terms imposed" question by Dave to Hi, My marks and Spencer car insurance was cancelled as a direct debit didn't go through on the correct date whilst I was away and didn't have a chance to read my mail before it was cancelled, So I decide to get a few quotes and thinking that i had to click on the declined or cancelled policy check box and saw how much the prices had risen that i decided to ring my old insurance company and they informed me that having your policy cancelled for non payment is not the same as being cancelled for fraud and that I didn't have to worry about checking the cancelled policy check box on any new quotes, so after reading this reply from a customer support agent it has confused.com'd me a little,<br /><br />Why are you saying different ? Does each insurance company have there own set of rules ?.
  • March 19, 2017 19:15
    Dave
    Changed reply in topic of Clarification of the "declined, cancelled or special terms imposed" question by Dave to Hi, My marks and Spencer car insurance was cancelled as a direct debit didn't go threw on the correct date wbilst I was away and didn't have a chance toread my mail before it was cancelled, but I rang them today after getting a few other quotes first and they informed me that having your policy cancelled for non payment is not the same as being cancelled for fraud and that I didn't have to worry about checking the cancelled policy check box on any new quotes, so after reading this reply from a customer support agent has confused.com'd me a little,<br /><br />Why are you saying different ? Does each insurance company have there own set of rules ?.
  • March 19, 2017 15:05
    Dave
    Changed reply in topic of Clarification of the "declined, cancelled or special terms imposed" question by Dave to Hi, I had my marks and Spencer car insurance cancelled as a direct debit didn't go threw on the correct date and I was away and didn't read my mail, but I rang them today and they informed me that having your policy cancelled for non payment is not the same as being cancelled for fraud and that I didn't have to worry about checking the cancelled policy check box, so reading this thread especially from a customer support agent has confused.com'd me a little,<br /><br /> Why are you saying different ? Does each insurance company have there own set of rules ?.
  • March 19, 2017 15:05
    Dave
    Changed reply in topic of Clarification of the "declined, cancelled or special terms imposed" question by Dave to Hi, I had my marks and Spencer car insurance cancelled as a direct debit didn't go threw on the correct date and I was away and didn't read my mail, but I rang them today and they informed me that having your policy cancelled for non payment is not the same as being cancelled for fraud and that I didn't have to worry about checking the cancelled policy check box, so reading this thread especially from a customer support agent has confused.com'd me a little,<br /><br /> Why are you saying different ? Does each insurance company have there own set of rules ?.
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